Out-of-The Box Help Desk Support
With BlueRhino, our remote monitoring and management (RMM) software, we can remotely and proactively monitor your endpoints, networks, and computers.
BlueRhino is a small software footprint often called an “agent” that we install on client workstations, servers, mobile devices, and other endpoints. The agent then feed information about the machine’s health and status back to our Network Operations Center (NOC). This gives insight into your networks, provides the ability to keep your machines maintained and up-to-date, and proactively allows us to stay ahead of issues and resolve them remotely – without the need to visit you on-site.
When one of the BlueRhino agents detects a problem, an alert (or “ticket”) is created and sent to one of our technicians, prompting them to take whatever action is needed to resolve the problem. These tickets are classified based on severity, problem type, and service level agreement (SLA), helping us prioritize and identify critical vs. non-critical issues. In best case scenarios, we are able identify and solve issues before you even realizes there’s a problem.